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| Customer Service • Address Editor • Mailing List • Your Settings • Site Map • Home |
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- Simply insert the quantity of any item you wish to order in the
and click
. That will transport you and your desired item to the shopping cart where you can see and/or adjust the items you have selected for purchase.
(IF your shopping cart comes back "EMPTY", it is usually an indication that you have not used the
- Once at the secure cart, you can preview your order as it accumulates (including normal ground shipping charges to lower 48 US) and then return to the page you were shopping.
- When you are satisfied with your purchases and wish to have the order processed, proceed to checkout.
COOKIES
You don't want another shopper putting items into your shopping basket. Our cookies are tiny "byte-sized" computer morsels that get sent to your computer from our computer so that our cart can identify your personal shopping basket by number. That way, your product choices go into your cart and other shopper's choices go into their own buggies.
SECURITY
Easy & Secure Ordering. Our Shopping Cart is encrypted with 128 bit encryption
and secured by one of the most trusted names in web transactions. To make your browsing super fast, you will see the locked padlock only when necessary - when you reach the section of the order where you are asked to input your personal information. No intruders can ever view your personal details - EVER!
HOW TO PAY FOR YOUR ORDER
CHARGE: For most orders, we accept Visa, MasterCard, and Discover.CHECKS: Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted by pre-arrangement only. Checks must be for the EXACT amount of the purchase including any shipping and handling charges plus a $10 handling charge. We reserve the right to hold your order until check clearance is guaranteed.
COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery
HANDLING/SERVICE CHARGES
Although we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping.Orders under $25.00 incur a $3.00 service charge.
We would love for you to order anything you like. Even the smallest orders are important to us. However, because our prices are discounted, and in order to keep our prices to you at the lowest possible level, we must charge a $3.00 service fee on orders under $25.00.PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our internet catalogue are kept current on a daily basis and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
Prices in our printed catalog are sometimes not as current as we'd like due to the fact that print is impossible to change after it is printed. Prices on the internet will always be more current than those of the printed catalog and will be deemed to be the right price regardless of the printed materials.BACKORDERS AND DISCONTINUED
From time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons:There is more demand for the item than we originally anticipated, and our suppliers have to re-supply us with the additional inventory.
The manufacturer has failed to ship to us in a timely manner due to a shortage of parts, materials, etc.
Transportation strikes, natural disasters, etc. When we experience an out of stock situation, your entire order will be shipped at one time if the out of stock item arrives within 5-10 working days of the date of your order.
If we don't anticipate being able to restock quickly enough to meet the 10-working day limit, your order may be shipped minus the out of stock item. At that time, out-of-stock items priced over $15.00 will be treated as a backorder unless the customer requests that we not ship backorders. Out-of-stock items priced under $15.00 will be deleted from the order, and you will be asked to re-order at another time.
For standard-sized backordered items, freight will be calculated on the entire order, charged on the first part, and the backordered items will be sent as quickly as possible with no additional freight charges. Oversized-backordered items (those marked with *'s) will be charged the actual freight when they are shipped.
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice on your emailed invoice indicating the dispensation of any items not shipped.SIZES
No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.
Bedding is sized as human linens are sized - before the seams are sewn and the item is stuffed. Therefore, when the item is stuffed, it's apparent length and width may seem smaller than the un-stuffed dimensions.
Collars are different from different manufacturers. Some print a measurement that is from tip of buckle to tip of material. Others measure from middle of buckle to longest hole. We try to make this clear on the site and give you a general idea of how to measure to get a good fit. Of course, the fit is not exact nor guaranteed due to the variation in individuals. If your pet is likely to gain weight or grow, you will also want to plan a little extra growing room.
All dimensions are approximate. We try to be as accurate as possible but do not guarantee precision beyond accuracy within an inch or so.TAX
Retail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 8.25%!
SPECIAL ORDERS
Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items.For special Order Items, any warranty or shipping damage issues are worked out through the manufacturer directly. We'll be glad to provide the contact information.Special Order Items may not be returnable. If returnable, they require a Return Merchandise Authorization prior to return, must be returned directly to the manufacturer, and will be charged a 25% - 50% restocking charge.SHIPPING CHARGES
See the Domestic Shipping for contiguous 48 US shipping.See Hawaii, Alaska, US Territories, APO/FPO, and PO Box Delivery for shipping charges to those locationsSee International Shipping for shipping outside the continental USOUR NO-HASSLES PROMISE TO YOU
We want you to purchase anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other toy supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.
That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide if
- It is what you expected
- It fits your needs
- It is what you want
If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us or to the shipping center from which it came, IN NEW, UNSED CONDITION.
Send any return prepaid, insured, IN NEW, UNUSED CONDITION with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice. It must be in acceptable condition to send to our next valued customer as it is when we receive it back from you.
Items that do not meet these few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.
Click Here to download a Return Authorization Form
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.
When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)
* Items shipped directly from the warehouse of a manufacturer (Larger Items or Larger Quantity Items), will incur a 25% restocking fee upon their return.
MANUFACTURER'S WARRANTIES
We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.
ORDER CHANGES & CANCELLATIONS
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department.If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee. Due to UPS and FEDEX Policies, shipping will be charged both ways on refused items.We cannot re-route or stop a shipment that has already entered UPS or FEDEX systems.SHIPPING REFUSALS
ChildrensToyBox strives to give you the best service available anywhere. An order placed and shipped from our warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 25% restocking fee.DEFECTIVE MERCHANDISE
We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occasional mistake.
If an item doesn't work properly, please call the manufacturer (listed in the product literature) or e-mail our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.
Defective items will be replaced with the identical item or handled by the manufacturer directly.
ITEMS DAMAGED IN SHIPPING
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt.
Inspection prior to acceptance is even more important for large items shipped by Motor Freight carriers.
For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to ChildrensToyBox within 24 hours of delivery.Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while ChildrensToyBox will help file any latent damage claim) ChildrensToyBox is not liable for damage incurred subsequent to receipt and acceptance of the product.In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt.
SHOULD A MISTAKE OCCUR
We make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen.When one does occur, please allow us to correct it.
HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box.Additionally, some very light weight orders may ship by regular post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.
Customers who request US Postal delivery or who give us only a Postal address to which to deliver will be delivered by USPS and are charged according to the policies for postal orders below.
For Post Office Box Addresses, APO/FPO, Alaska, Hawaii, & US Territories
Most orders can leave our warehouse within 24-48 hours of receipt of the order.
UPS Next Day Saver, Second Day, or Three-day Select service are also available. See rush shipping informationAerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air
UPS Definition of Shipping Time
Business Days do not include Weekends or Holidays.
Ground Transportation: Takes from 1 to 7 BUSINESS Days from our Warehouse to you.
3 Day Ground: Arrives three BUSINESS days after the day of shipping. ie: Packages shipped on a Monday arrive the following Thursday. Packages shipped on Friday arrive the following Wednesday.
2 Day Air: Arrives two BUSINESS days after the day of shipping. ie: Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday.
Next Day Air (Regular or Saver): Arrives the next BUSINESS day after the day of shipping. ie: Packages shipped on a Monday arrive the following Tuesday up until 7:00 p.m. Packages shipped on Friday arrive the following Monday before 7:00 p.m." FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
ChildrensToyBox ships for as low as $7.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.
In some places in our catalog, items are listed in case quantities. For those items, orders of multiple single packs will be billed at multiple pack rates where the number of individual items equals the multiple pack.
Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We reserve the right to limit quantities and/or charge actual shipping charges on bulk quantity orders weighing over 20 Lbs.
Standard Shipping
Contiguous 48 States$1.00 to $50.00 add $7.95 $50.01 to $75.00 add $8.95 $75.01 to $100.00 add $9.95 over $100 add $10.95 OVERSIZED ITEMS
An oversized item is one whose weight may be under 30 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 30 Lb of weight even though they do not weigh 30 Lb.
A double oversized item is one whose weight is over 30 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 70 Lb of weight even though they do not weigh 70 Lb.
SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.
Shipping time = order processing time + shipping option you have chosen on your order.
Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 5 days after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.To find out how long UPS Ground Transportation usually takes from ChildrensToyBox to you, go to UPS Transit Time and type in our Texas zip code: 78154. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more details about shipping charges and timing on rush orders.EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Need your order fast?
Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends.
For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. ChildrensToyBox will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).See Oversized Items above for details. (Large orders, bulky items, or oversized items marked with *ovrsize charges are best shipped by regular means to avoid exorbitant shipping charges).
Orders which include items marked with *'s or which include heavy or oversize shipping charges cannot be ordered using by Rush means even if the order cart allows you to select that option. They are, by their measurements and/or weight too large to calculate the express shipping charges using our "quick" formula.
Orders requested for UPS Next-day Saver, 2nd day air, and 3rd day select, will also be given expedited processing in our warehouse over orders utilizing customary means.
Most will be shipped within 1-2 working days of receipt of the order. Customers whose express order might be delayed leaving our warehouse more than one working day will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day.
Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air
Express Shipping Considerations UPS Next Day Saver - End of Day Delivery Limited to Packages under 10 Lb only Add $36.00 to regular shipping Aerosols cannot ship by air Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only UPS 2nd Day Air - End of Day Delivery Limited to Packages under 10 Lb only Add $16.00 to regular shipping Aerosols cannot ship by air Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only UPS 3 Day Ground - End of Day Delivery Limited to Packages under 10 Lb only Add $12.00 to regular shipping Alaska, Hi, US Territories, and APO/FPO ship by USPS Priority Mail only Express UPS shipments are guaranteed by UPS to arrive on schedule UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive at any special time schedule. To find out how long UPS Ground Transportation usually takes from ChildrensToyBox to you, go to UPS Transit Time and type in our Texas zip code: 78613. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.Customers who provide ChildrensToyBox with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse. HOW WE DELIVER AK, HI, APO & U.S. TERRITORIES, PO BOXES
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority Mail. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses. Please designate "Priority Mail" as your Primary Shipping Method and expect *extra charges of approximately $1.25 per pound for that delivery. (See regular shipping chart above and add approx $1.25 per lb)
Most orders to Postal addresses ship by Priority mail with additional charges that may not show in the order cart (* see above). Orders to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states that request UPS Ground service will also be charged additional charges (higher than Postal)due to the added expense of that service to those outlying areas.
Some extra heavy or dense items may ship regular post (i.e. foods or litter etc). Aerosols and some products with hazardous contents such as pesticides (defined by the govt) cannot ship by air. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses. They may also incur an additional charge for shipping to the warehouse before shipping to you.
Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.
OVERSIZED ITEMS GOING TO AK, Hi, APO & U.S. TERRITORIES
Handling charges are charged on oversized items - items marked with asterix's
SHIPPING TIME TO APO & U.S. TERRITORIES
We can usually ship your order from our warehouse within 1-3 Business Day of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of ChildrensToyBox in Cedar Park, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.EXPRESS SHIPPING TO APO & U.S. TERRITORIES
Most APO/FPO addresses have the following general restrictions:
HOW TO PAY FOR INTERNATIONAL ORDERS
At this time, due to varying country restrictions, ChildrensToyBox is are unable to ship all products to all countries.We rarely ship to South America, Eastern Europe, S.E. Asia. We often ship to UK, Great Britain, Western Europe, Australia, Canada, and other western countries.
If you are using a credit card, the exact name of the cardholder must match the shipping address. In some cases, please be prepared to fax us a photo ID (passport or driver's license picture) and a copy of the credit card as well as a signed copy of the credit card receipt which we will first fax to you.
All prices are in US funds. Some international orders can be shipped using your credit card as payment. However, ChildrensToyBox reserves the right to require direct bank transfer of funds in some situations.
(Wire transfers are fairly simple and usually take 3-5 business days for the transfer to be accomplished) Additionally, the intermediary bank charges $20.00 fees which are deducted directly out of your transfer before it gets to our bank. In anticipation of that, the extra $20.00 must be added into your wire transfer in addition to any total for products, shipping, and international handling charges.
Send payment in US funds payable to: Discount Shop4Network LLC
Chase Bank
Cedar Park, Texas 78613
Routing: e-mail for routing number
Account #: e-mail for account number
HOW WE DELIVER INTERNATIONAL ORDERS
Every country is different, and each international order presents its own challenges.
Most international orders will be shipped by UPS International. Canada is shipped by United States Postal Service. We will quote freight charges on your order before it is shipped. We apply actual freight charges and also additional handling fees depending on the merchandise total of the order:Shipping and delivery dates are not guaranteed. All prices, policies, shipping charges, and processing fees are subject to change without notice. All out-of-stock items will be cancelled (no back-orders will ship and customers will be notified of this before shipping of the order). Items shipped incorrectly or damaged in shipment cannot be returned, and all warranties are through the manufacturer only.We can not usually ship to South America, Latin America, Eastern Europe, S.E. Asia. We frequently ship to Great Britain, Western Europe, Australia, and Canada.For countries to which we find it impractical to ship: If you have an address within the US where the items can be delivered for forwarding, we can send them there for shipment to you by other means.INTERNATIONAL HANDLING CHARGES
The complexity of international shipping and international monetary transfer requires that we charge a handling fee to cover the cost of price & means investigation, special paper-work and forms, and follow-up. Therefore all orders which are billed to or shipped to international addresses will be assessed $10.00 in handling charges.
Orders under $75.00 usually cannot ship.ITEMS WHICH CANNOT SHIP INTERNATIONALLY
Some items are too large or too dangerous to ship economically by air travel. Items such as petroleum-based solvents or aerosol cans cannot be shipped internationally.Large, heavy, or bulky items are just not practical. The freight is simply too expensive. (Any item with an * in its description is too large for international shipping.)We look at each individual order to determine feasibility.
CUSTOMS, DUTIES, AND TARRIFS
Many countries impose tariffs and customs duties on shipments from the United States. Any charges at the delivery end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods which can be legally imported. We try to keep abreast of limitations, but it is not always possible. Any breach of import/export law which requires the return of the goods to ChildrensToyBox will be the responsibility of the receiving customer.
Upon return of the merchandise, a refund will be credited to the customer, less 20% restocking charge and any freight and handling chargesINTERNATIONAL SHIPPING CHARGES
Shipping is actual shipping charges, FOB Austin, Texas or actual origination.As a courtesy to ChildrensToyBox' International clients, each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.
Country US Postal Service (Weight in Pounds)
1 3 5 10 15 20 25 Australia $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Austria $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Canada (USPS Only) $16.00 $18.60 $21.20 $27.70 $34.70 $41.70 $48.70 France $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Germany $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Greece $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Hong Kong $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Ireland $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Israel $20.00 $28.00 $36.00 $57.75 $79.50 $101.25 $123.00 Italy $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Japan $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Norway $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 South Africa (USPS Express Mail) $25.00 $42.00 $52.00 $77.00 $103.75 $130.50 $157.25 South Korea $21.00 $29.50 $38.00 $56.00 $74.00 $92.00 $110.00 Switzerland $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 Sweden (Very high tarriffs) $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 United Kingdom $20.00 $28.00 $36.00 $52.50 $69.00 $85.50 $102.00 United Arab Emirates $20.00 $28.00 $36.00 $57.75 $79.50 $101.25 $123.00 Add $10 handling charges to the shipping charges. ---------------------------------- ---------------------------------- UPS International ---------------------------------- ----------------------------------
Country UPS International Services
4 7 10 15 20 25 Australia $55.22 $71.79 $88.55 $113.54 $136.15 $155.35 Austria $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 Canada Packages to Canada ship USPS Priority Mail International France $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Germany $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Greece $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 Hong Kong $50.21 $63.01 $72.86 $88.16 $104.51 $120.10 Ireland $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Israel (UPS Worldwide Saver) $116.75 $152.36 $188.69 $246.89 $293.97 $340.10 Italy $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 Japan $49.11 $61.91 $71.76 $87.06 $103.41 $119.00 Norway $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 South Africa(UPS Worldwide Saver) $201.36 $261.94 $318.83 $409.29 $501.66 $590.81 South Korea $55.22 $71.97 $88.55 $113.54 $136.15 $155.35 Switzerland $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 Sweden (Very high tarriffs) $56.03 $72.64 $85.87 $104.31 $121.85 $138.29 United Kingdom $50.68 $63.44 $72.68 $89.08 $103.70 $120.89 United Arab Emirates(UPS Worldwide Saver) $116.75 $152.36 $188.69 $246.89 $293.97 $340.10 The above estimates are not meant to be an exact cost of shipping. We hope they will give you an approximate idea before you place your order. Bulky items are charged by dimensional weight rather than real weight.
Dimensional weight = Box Length in inches x Box Width x Box Height divided by 166Almost no order ever ships for less than 3 Lb. actual or dimensional weight.
Add $10 handling charges to the shipping charges.
SHIPPING OVERSIZED ITEMS INTERNATIONALLY
There are size (length and girth) restrictions as well as weight restrictions on International parcel travel. For this reason, heavy or large, bulky items cannot be shipped by any reasonable means. We suggest packages no more than 1-7 Lbs (by dimensional weight calculations above), and no item with an * in its description.INTERNATIONAL SHIPPING TIME
Because of the complexity of international shipping, it is hard to give general guidelines about timing of shipping. Shipping and delivery dates are not guaranteed. Some countries can only receive shipments by UPS or FED EX overnight service.
We can usually ship your order from our warehouse within 12-48 hours of receipt of your approval of the order. However, most of our suppliers either will not ship internationally at all or ship only in the most expensive manner. Therefore, international items are usually shipped only from the home location of ChildrensToyBox in Austin, Texas. This sometimes occasions a short delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International which takes from 5-7 days. Sometimes Customs delays the package arrival on your end. The arrival time of your order is dictated by other conditions which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.INTERNATIONAL ELECTRICAL CURRENT
Does your country use 220-240 Volt power?
Many countries use 220-240 volt power sources. The USA uses 110 Volt power source. All electrical items listed are made for 110 volt power unless specifically stated otherwise.
Batteries? If you are ordering an item that uses custom batteries, it is a good idea to order a few replacement batteries at the time of your order as shipping them separately at a later date is expensive.INTERNATIONAL PRODUCT WARRANTIES
International customers must work directly with manufacturers for defective merchandise. Should the need arise, ChildrensToyBox will be glad to give Manufacturer contact information via e-mail to international customers who need it. Under no circumstances, and at no time will ChildrensToyBox be responsible for return shipping charges, replacement, or repair or any item shipped internationally which is found to be defective.Customer Service at ChildrensToyBox.com
NEED MORE PRODUCT INFORMATION?
If you need more details about a listed item before you can place your order, a knowledgeable and helpful sales associate will be delighted to help you Monday through Thursday 10am-5pm & Friday 10am-2pm United States CST.However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our email our Research Department.
NEED TO RETURN AN ITEM?
Changes can only be effected if they are requested BEFORE processing time on the day of the order. In most cases, that is a VERY SMALL window of time.Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department. Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Thursday 10am-5pm & Friday 10am-2pm United States CST.
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